n8n AI Agent: Woocommerce recommendation & order tracking

🛍️ WooCommerce AI Agent: Smart Product Recommender & Order Tracker for Next-Gen eCommerce

This n8n workflow orchestrates a cutting-edge digital assistant tailored for WooCommerce shops. Acting as a clever conversational concierge, this AI agent recommends products, tracks orders, and engages customers with personalized, frictionless support—all wrapped in an intelligent automation pipeline.

🤖 AGENT ZONE: Customer Interaction Hub

This is where the magic begins—the AI agent greets shoppers, answers questions, and intelligently assists with order inquiries.

• Client Trigger + Email Decryption: Kicks off the workflow when a request comes in (like from Telegram or a chatbot). It securely decrypts the email to identify the customer.
• Match Data Node: Cross-references the email with existing customer records.
• Agent Node:
  • OpenAI Chat Model: Powers dynamic product recommendations and contextual chat using user purchase behavior and preferences.
  • Memory Buffer: Remembers key customer details and conversation history, making follow-up interactions smoother than ever.
  • WooCommerce Order Tool Call: Sends query to the Order Tracker for live updates on orders.

📦 WOOCOMMERCE ORDER TOOL: Precision Order Intelligence

Your customer wants to know where their shoes are? This engine handles that.

• Workflow Trigger: Responds to agent calls for order data.
• Find WooCommerce User-ID: Based on decrypted email:
  • ✅ If user exists → Continues to pull orders.
  • ❌ If no match → Returns a clear error message.
• Get Orders Node: Fetches order history tied to the WooCommerce User-ID.
• Check Orders Found:
  • ✅ If orders exist → Pulls tracking, product info, and merges data.
  • ❌ If no orders found → Sends an appropriate status response.
• Merge & Respond: Combines tracking details, product data, estimated delivery, and dispatches back to the AI Agent for communication.

🛒 Use Case Highlights

• 🧠 Smart Product Recommendations based on user preferences, past purchases, or trending stock.
• 📍 Real-Time Order Tracking with estimated delivery insights.
• 💬 Unified Omnichannel Experience via integrations with Telegram, WhatsApp, or web chat.
• 🔒 Secure Data Matching ensures that only authenticated users access personal order info.

💡 Why It Matters for eCommerce

In an online marketplace where customers demand speed, personalization, and seamless service, this workflow turns your WooCommerce store into a 24/7 intelligent storefront concierge. No call centers, no waiting. Just an AI that knows your customers—and your catalog—by heart.